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There are 4 borrows allowed per month (by budget). If you check out 4 items within the first week of the month, then you’ve used your limit for that month. It will reset at the beginning of the next month.
Even if you check out an item and return it early, that still counts as a borrow towards the 4-item borrows limit. Bonus Borrows do not count against your 4 borrows.
No. Parents are encouraged to turn on the Kid-Safe browsing feature included in the Hoolpa App to help guide their children's borrowing decisions. Ultimately, it is a parent's responsibility to decide what their child can and can't borrow.
Yes! That is encouraged. Check out their comprehensive help page.
In addition, you can request help while playing a title - at the bottom of each title page on the Hoopla mobile app or within each content player on the hoopla website, there is a link or icon where you can report an issue or ask a question.
Using submit feedback is another way to get hoopla assistance. At the bottom of the hoopla website is a "submit feedback" link that can be used to start a support ticket. On your mobile device, this is found by pressing the help icons, (!) or (?) under "Settings".